What we do

This level is designed for individuals who require a high degree of structure and support.

• Fully furnished accommodation
• All meals provided — three meals a day, and a weekly tuck shop for snacks
• Full housekeeping and maintenance support
• 24/7 staff presence
• Support with maximising benefits, health registration, and immediate needs

The focus is on safety, stabilisation, and trust-building. Residents are given time to settle, recover, and feel secure without pressure to perform or progress too quickly.

As residents become more stable, support gradually shifts toward skill-building and shared responsibility.

• Support to learn basic domestic skills
• Gradual involvement in cleaning, cooking, and self-care tasks
• Encouragement to engage with health services, training, volunteering, or employment support
• Ongoing tenancy sustainment and wellbeing support

Staff work proactively alongside residents, helping them develop confidence, routines, and practical life skills while still providing a safety net.

When residents are ready, we support them to take the next step into independent accommodation.

• Help sourcing suitable, affordable housing
• Support with benefits, budgeting, and tenancy setup
• Practical assistance with moving
• Ongoing advice and light-touch support post-move

Many former residents remain in contact with SAIL long after moving on — calling for advice, reassurance, or simply to let us know how they are doing. We see this as a sign of trust and success.